We do not paint from scratch.

We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to create your artwork.

For all our image-required products you will need to follow the guidelines. If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level
• Try to get a close up so we can see the unique features
• Make sure the photo is not blurry
• Make sure no features are out of frame - we can't add them if they aren't in the original photo

We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters into your own hands and ensure you upload the best photo you have.

If we do need a new photo from you, this may lengthen the process by a few days.

Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note that is the customer's responsibility to provide a high-quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.

The orders will be shipped out from either one of our various production houses in UK, USA, Europe & Asia depending on the stock levels in our inventory.

Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases, we ship out the completed artwork in one parcel and then send the other once it's ready.